1. Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.
2. We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee despatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.
3. International orders will need to be confirmed before the order is processed, payment is charged and despatch is made. The order will be held until the customer advises the final confirmation.
4. If any item is short delivered and has been charged for, Natural Born will be more than happy to cover the cost of freight in sending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.
PAYMENT METHOD
1. All orders must be paid for prior to shipping.
2. We accept Direct Deposits and payment via paypal. If you choose to pay via Direct Deposit please let us know by email →info@naturalborn.com.au. You will receive the bank details by email. You will be required to fax or email your official Direct Deposit receipt so that your order can be despatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.
PRICING & TAXES
1. All prices are quoted in AUD. Prices on the website do include GST.
2. All prices are quoted ex-works and do not include shipping and transportation costs.
CANCELLATIONS
1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.
2. Orders left on a “Wait“ status or unconfirmed beyond 4 weeks will be automatically deleted from our system.
SHIPPING
1. Natural Born will ship either via DHL or Hermes.
2. Freight calculation is based on weight, volume and destination. Pleases contact us regarding the freight cost before processing payment if requested at the time the order is placed.
3.Natural Born does not charge handling or packing fees unless special legal or specification documents are requested.
4. Alternative shipping methods can be arranged at the customers risk. Natural Born takes no responsibility for any items lost or damaged or any damage that occurs during alternative shipping methods.
5. All orders must be checked and any discrepancies notified to Natural Born immediately upon receipt.
6. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched.
RETURNS & REPLACEMENTS
1. Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
2. Any problems reported after 7 days which are not the fault of Natural Born will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.
3. If an error has been made by Natural Born with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
4. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse.
5. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.
DISCLAIMER
The information contained in this website is obtained from current and reliable sources.
Natural Born provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy.
This website summarises our best current knowledge of the health and safety hazard information of the product.
This website is thus, intended only as a guide to the appropriate precautionary handling of the material by properly trained personnel using this product.
Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.
As the ordinary or otherwise use(s) of this product is outside the control of Natural Born, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.
Natural Born expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing Natural Born herein should be considered as a recommendation by Natural Born as to the fitness for any use. The liability of Natural Born is limited to the value of the goods and does not include any consequential loss.
Natural Born shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Natural Born shall not be responsible for any damages resulting from use of or reliance upon this information.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.